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Research on service frontline employees : a science - practice perspective

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The effects of employee behavior in sustainable service organizations

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Enacting service work in a changing world : time for a dialogue

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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization

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An imitation game : supervisors’ influence on customer sweethearting

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The authentic service employee : service employees' language use for authentic service experiences

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The complementarity of frontline service employee creativity and attention to detail in service delivery

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