The origins, evolution and impact of the Australia New Zealand Closer Economic Relations Trade Agreement are examined in this book. ANZCERTA is often referred to as a benchmark for trade agreements. Not only does the book examine the agreement and how it evolved, but it also provides lessons for...

1. Introduction -- 2. Research Methodology -- 3. Religious Leaders' Interpretation of Ribā and Attitudes Towards Home Loans, Savings Accounts and Credit Cards -- 4. Muslim Professionals and University Students' Interpretation of Ribā and Attitudes Towards Home loans, Savings Accounts and...

How do bureaucracies remember? The conventional view is that institutional memory is static and singular, the sum of recorded files and learned procedures. There is a growing body of scholarship that suggests contemporary bureaucracies are failing at this core task. This Element argues that this...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United...

Every developed country has a public employment service that connects job seekers with employers through information, placement, and training support services. In Federalism in Action, Donna E. Wood assesses how Canada’s public employment service is performing after responsibility was...

This book draws together a wide range of sources to provide the most comprehensive handbook of tourism in Oceania available. It is designed to act as a single source of reference for tourism in a region that is growing in significance as a tourism destination. Oceania provides a detailed anatomy...