Purpose – The purpose of this paper is to examine the mediating role performance measurement plays in the relationship between competitive strategies and firm performance. Design/methodology/approach – This study conducted a mail‐survey of Thai listed companies in 2009. A total of 101 Thai...

Purpose – The purpose of this paper is to examine use of the performance agreement (PA) as well as the diagnostic control system that has been implemented at the provincial level of the Thai government. Design/methodology/approach – This is a qualitative study. Two qualitative methods –...

Purpose The purpose of this paper is to examine the relationship between levels of human capital and financial performance of firms that use two distinct human resource management (HRM) strategies. Design/methodology/approach A survey of 128 HRM managers was conducted to assess differences in...

A survey of Australian and Thai employees was conducted in organisations implementing total quality management (TQM) to examine the effects of membership of teams on participation and positive attitudinal outcomes. MANOVA was employed to test for differences between team members and...

Total quality management (TQM) has been applied widely in developed countries, and now appears to many as a precursor of the broader concept of business excellence. By contrast, in developing countries ISO 9000 series standards have been the focus of quality management development, and TQM is a...

The study of quality economics for manufacturing has focussed mainly on investments and costs, rather than attempting to quantify the benefits of improved quality in the market. This article presents an approach based on both costs and benefits. Systems dynamics‐based simulation has been...

Purpose – The purpose of this paper is to explore how financial institutions adopt business process improvement (BPI) for improving service quality, to enhance customer satisfaction. To explain this adoption, it was necessary to develop a theory to explain the linkages between BPI initiatives...

Purpose – This paper attempts to propose an integrated model for measuring the knowledge transfer effectiveness in university‐industry alliances. The so‐called “RDCE” model is thereby proposed as an integrated model for measuring the knowledge transfer effectiveness. By combining...