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61
Customer success management, customer health, and retention in B2B industries
Hochstein, Bryan W.
;
Voorhees, Clay M.
;
Pratt, Alexander B.
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
4
,
pp. 912-932
Persistent link: https://www.econbiz.de/10014451313
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62
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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63
Reductions in customer commitment : an empirical study on pure downgrade versus hybrid downgrade
Zhou, Chenxi
;
Lin, Liming
;
Guo, Zhaoyang
;
Jiang, Juncai
- In:
Journal of service research
27
(
2024
)
3
,
pp. 432-449
Persistent link: https://www.econbiz.de/10014580530
Saved in:
64
A framework for relationships in ecommerce websites
Ghandour, Ahmad
;
Parackal, Mathew
;
Deans, Kenneth R.
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
Saved in:
65
Enhancing customer loyalty in financial service through harnessing relationship marketing : the mediating effects of brand image
Pramanik, Shah Alam Kabir
;
Azam, Md. Shah
;
Rakib, Md. …
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 181-205
Persistent link: https://www.econbiz.de/10015064323
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66
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment
De Vries, Natalie Jane
;
Carlson, Jamie
- In:
The journal of brand management : an international journal
21
(
2014
)
6
,
pp. 495-515
Persistent link: https://www.econbiz.de/10010423856
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67
Playing with price
Yeoman, Ian
- In:
Journal of revenue and pricing management
13
(
2014
)
6
,
pp. 508-510
Persistent link: https://www.econbiz.de/10010508089
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68
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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69
Social media and m-commerce
Pelet, Jean-Eric
;
Papadopoulou, Panagiota
- In:
International journal of internet marketing and …
9
(
2015
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10011387770
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70
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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