Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer … improving service quality. Argues that management needs to reflect on the consistency of its actions in relation to the …

the broader issue of management quality as a way of increasing market share and profits. Management quality has … Consultants Inc., in Tokyo, has come up with an approach called total integrated management (TIM). It consists of a comprehensive …

business, the MBNQA model and the EFQM model, first highlights the essence of TQM based on the concepts of quality management …

originating in the political sciences and corporate management fields of study, the paper provides a review and synthesis of the …

the pleasure travel constraint management process models are suggested based on the research survey and interviews …. Findings – The pleasure travel constraint management process model was suggested as a result of the survey, and the leisure … activity participation constraint management model based on the interviews. These models demonstrate how the process of …

Investigates “empowerment” and its relevance to management and organizations. Discusses in detail the advantages and …

Total quality management has become an important issue in many public and private sector organizations. This may … attitude to training has been short‐sighted and only a small percentage of firms have adopted a total quality management …

Explores the prevailing system of management in the West, which has discouraged individual initiative. The results are … transformation of management is essential. This transformation requires application of a system of profound knowledge and an … human empowerment, and the practical use of theoretical knowledge. Additionally, transformation requires that management …

Discusses an application of total quality management (TQM) concepts in education. Applies the concepts to a quality … management programme for industrial and engineering managers. Covers both the aspects of syllabus design and the operation and … monitoring of the programme with this application. The application is based on the ISO 9000 quality assurance management system …