Purpose – In The Netherlands it has become apparent that disruptive dysfunctional families do not receive the treatment and support they need. This has forced a breakthrough in critical social problems and creeping bureaucratic paralysis. This paper aims to investigate this issue....

Outlines the principles of total quality management (TQM) and theorizes whether they apply in supply chain management (SCM). Associates SCM with materials management, but observes that SCM, in assocation with other initiatives such as enterprise resource planning and electronic commerce, has...

Purpose – Much has already been written about the effects of ISO 9000 standards on business performance, mostly supporting the notion that implementing a standardized quality management system is beneficial. That said, no studies have been made into the impact that the implementation of these...