Purpose: The purpose of this paper is to explore the priorities of event organisers (EOs) and venue managers (VM) in terms of evaluation criteria and avenues for advancing the development and implementation of banks of questions regarding customer satisfaction evaluation....

This paper investigates the exploring of situated knowledge within manufacturing organisations, with employees from a four-tier supply chain utilising a form of Group Consensus Theory (GCT). The implementation of GCT through focus groups as well as individual interviews with participants and...