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21
Practical scheduling for call center operations
Dietz, Dennis C.
- In:
Omega : the international journal of management science
39
(
2011
)
5
,
pp. 550-557
Persistent link: https://www.econbiz.de/10008860200
Saved in:
22
Planning and scheduling of semi-urgent surgeries
Zonderland, Maartje E.
;
Boucherie, Richard J.
;
Litvak, Nelly
- In:
Health care management science
13
(
2010
)
3
,
pp. 256-267
Persistent link: https://www.econbiz.de/10003995174
Saved in:
23
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
24
A lower bound for weighted completion time variance
Nessah, Rabia
;
Chu, Chengbin
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1221-1226
Persistent link: https://www.econbiz.de/10008701378
Saved in:
25
Dynamic routing of customers with QoS rank among heterogenous servers
Razmi, Jafar
;
Khodadadi, Seyed Behrouz
- In:
International journal of electronic customer …
4
(
2010
)
4
,
pp. 323-339
Persistent link: https://www.econbiz.de/10008839620
Saved in:
26
Scheduling operations at system choke points with sequence-dependent delays and processing times
Smith, L. Douglas
;
Nauss, Robert M.
;
Mattfeld, Dirk C.
; …
- In:
Transportation research / E : an international journal
47
(
2011
)
5
,
pp. 669-680
Persistent link: https://www.econbiz.de/10009157403
Saved in:
27
Appointment scheduling in tandem-type service systems
Kuiper, Alex
;
Mandjes, Michel
- In:
Omega : the international journal of management science
57
(
2015
),
pp. 145-156
Persistent link: https://www.econbiz.de/10011416178
Saved in:
28
Staffing and scheduling under nonstationary demand for service : a literature review
Defraeye, Mieke
;
Van Nieuwenhuyse, Inneke
- In:
Omega : the international journal of management science
58
(
2016
),
pp. 4-25
Persistent link: https://www.econbiz.de/10011416965
Saved in:
29
Optimal control of a two-server flow-shop network
Luzon, Yossef
;
Marmor, Yariv
;
Khmelnitsky, Eugene
- In:
Journal of scheduling
18
(
2015
)
5
,
pp. 513-524
Persistent link: https://www.econbiz.de/10011374194
Saved in:
30
Poisson and non-Poisson properties in appointment-generated arrival processes : the case of an endocrinology clinic
Kim, Song-hee
;
Vel, Ponni
;
Whitt, Ward
;
Cha, Won Chul
- In:
Operations research letters
43
(
2015
)
3
,
pp. 247-253
Persistent link: https://www.econbiz.de/10011309563
Saved in:
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