During the Second Industrial Revolution, in the late nineteenth century, the proliferation of automation technologies coincided with substantial job creation but also a "hollowing out" of middle-skilled job opportunities, which historically offered reliable paths to prosperity. We use recently...

Tackling climate change requires not only reducing GHG emissions but also removing GHG from the atmosphere. Carbon-offset producers purport to provide such removals. But existing carbon-offset markets have been criticized for poor measurement practices and inadequate controls, resulting in...

A new management team at VW do Brazil develops and deploys a strategy map and Balanced Scorecard to accomplish a turnaround and cultural change after eight consecutive years of financial losses and market share declines. The team uses the strategy map to align financial and project resources to...

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation (Nolan...

A study is made of a dynamic inventory model with stochastic lead times. A probability model is developed for the arrival of outstanding orders in which it is assumed that orders do not cross in time and that the arrival probabilities are independent of the number and size of outstanding orders....

Average variable costs are not directly defined for multiple products produced in complex production settings. An activity analysis model can be used for basic cost measurement and for building a linear programming model of manufacturing operations. The model can then be used not only to compute...

Purpose – The purpose of this paper is to provide the author's insights about five papers written in this volume about his published work on the balanced scorecard (BSC). Design/methodology/approach – The author's comments are based on his personal writing, teaching, speaking about, and...