, unlike other sectors, has grown steadily over the past two decades. The productivity of the sector, on the other hand, has … remained broadly static over the comparable period. Thus service productivity improvement is one of the major challenges facing … many managers today. Measurement is an integral component of any drive to improve productivity. Measurement of service …

maintenance (TPM) is a relatively recent development. Outlines improving maintenance productivity through structural audit and …

Presents an elementary version of the Malmquist productivity change index. This index measures productivity change …

classical manufacturing settings. However, while services play an increasingly significant role in society, the productivity of …

performance thus achieved, judged in relation to the plant base used, reflects the productivity of HR. Such a productivity level …

Compares and contrasts the competitive priorities (manufacturing capabilities) of high‐ and low‐productivity firms … productivity subsets, one of which is that better performing firms are the more likely to address multiple capabilities … simultaneously; another is that these firms appear to have the more clearly defined competitive strategies. The high‐productivity …

The future trends with respect to globalisation, customer orientation, process orientation, and high productivity have … led to increased focus on productivity and enterprise competitiveness. In order to improve competitiveness, it is …

Existing measures of productivity were designed to measure productivity in industries in which both input and output … are tangible standardised quantities. They are inadequate for productivity measurement of professional services, where … measurement of productivity of professional service firms and to propose a more adequate measure of productivity in these …