Claims that, for many types of product, quality can be uncertain even after purchase and use, especially in services industries. Asks, if consumers cannot “learn” about the quality of a firm’s products, then what criteria will consumers use to judge product quality? Aims to develop a...

Purpose – The purpose of this paper is to develop further the concept of increasing returns in technology industries, including social and critical mass factors. The paper applies this framework to the twenty‐first century with the example of the three‐way competition among Nokia,...

Purpose – To reframe analysis of the open source software (OSS) phenomenon from an AQAL perspective Design/methodology/approach – The approach is a review of current research thinking and application of the AQAL framework to suggest resolution of polarizations. Findings – The authors find...

Purpose – The purpose of this paper is threefold: to contribute to the increasing global debate in organization theory about corporate ethics; to focus on the importance of measurement costs and its influence on organizational change in stakeholder systems; and to provide a framework for...

Purpose – This paper aims to analyse the concept of worker identity and the liability of foreignness caused by over‐reliance on expatriate managers and under‐reliance on local managers, and explores the implications for foreign enterprises and global organizational change....

Purpose – To provide a typology of governance mechanisms for the analysis of knowledge exchange. Design/methodology/approach – The methodology is to integrate various research in the social sciences and knowledge management and to provide a coherent and generic framework for the better...

Purpose – This paper aims to present an approach to the knowledge‐based economy that focuses on the developmental synergies between technology (especially information and communication technologies), culture and place (hub) as expressed in the innovative milieu of the inner city....

Purpose – The purpose of this conceptual paper is to provide a typology of governance structures (three were identified) that offers an integrated approach to understanding knowledge as a global resource and facilitates research on the growing competition for knowledge resources between...