Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision. Strategic and resource considerations are barriers to continual internal KM development, therefore inducing a potential market for external KM. This paper...

Residential remodelling contractors operate in a highly fragmented, disaggregated market. Competition and consolidation arise from other market actors, thus remodellers have diminished bargaining power and higher market risk since they traditionally service geographically specific markets....