The paper systematises the previous research on trust in virtual teams, by examining how trust and other elements of social capital can be created in virtual teams and where the value created by social capital resides. The study is guided by three main questions: What value can social capital...

Social, or 'generalized', trust refers to beliefs that people hold about how other people in society will in general act towards them. Can people in general be trusted? Or must one be careful in dealing with people? Research on the antecedents of social trust has typically relied on...

In this paper, we argue that an important function fulfilled by intermediaries is to facilitate trust by enabling social pressure towards the enforcement of informal agreements. To that end, we develop a new model that uses network theory to show that intermediaries who have exclusivity over a...