Scupola, Ada; Henten, Anders; Nicolajsen, Hanne Westh - In: International Journal of E-Services and Mobile … 1 (2009) 3, pp. 1-16
The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the...