This study investigates the impact of red tape on governmental performance in the context of English local government. Both the red tape and performance constructs are multidimensional, so relationships between the concepts and their several dimensions are examined in detail. The results show...

Inspection is an important and growing element of the regulation of public services. We develop a theoretical framework for the evaluation of inspection and illustrate the practical relevance of this framework with reference to the new Best Value inspectorate for UK local government. The...

Innovation research suggests that innovation types have different attributes, determinants, and effects. This study focuses on consequences of adoption of three types of innovation (service, technological process, and administrative process) in service organizations. Its main thesis is that the...

Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy...