As issues of social equity and inclusiveness have become increasingly salient to political discourses, they are also more strongly emphasized as dimensions of effective public service delivery. As a consequence, representative bureaucracy has become more significant to the study of public...

Organizational failure in the public sector is an increasingly topical issue. Media attention to high-profile cases of dysfunction has been matched by vigorous government determination to identify and remedy perceived weaknesses in the provision of public services. Research on organizational...

We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens'...