Purpose – This paper aims to examine how customer knowledge management (CKM) be implemented in international projects between the UK and China in practice, with a focus on the marketing process application, i.e. how analytical CKM systems are used to support customer knowledge (CK)...

Purpose – The purpose of this paper is to analyze the detailed content and research framework of a knowledge management audit, from the view of operation flow based on a cognition summary of knowledge management audit proposed by many scholars and organizations, in order to put forward some...

Purpose – The purpose of this paper is to examine the development of knowledge management (KM) in China and its Western origins. Design/methodology/approach – The paper is developed by exploring the existing KM survey results in China. Discussions from KM surveys into Chinese KM practices...

Purpose – More studies are beginning to support the role of distributed, as opposed to solo, leadership in team performance, but distributed leadership (DL) has not always been linked to higher performance. It may need to be co‐ordinated, rather than misaligned or fragmented, and may be most...

Purpose – The purpose of this paper is to highlight challenges to the transfer of technologies which are caused by the internationalization of companies and the need to outsource production in a globalized business environment. Aside from typical methods of transfer by means of documents or...

Purpose – The purpose of this paper is to explore the role of communities of practice (CoPs) in facilitating knowledge sharing within a Chinese management consulting company. Design/methodology/approach – A qualitative case study was conducted within a Chinese management consulting company....

Purpose – The purpose of this paper is to examine why there were different representations and research applications of Burns and Stalker's The Management of Innovation. Design/methodology/approach – The approach primarily takes the form of an examination of academic journals, in particular...

Purpose – The purpose of this paper is to highlight the social responsibility of universities and other higher education institutes in meeting the challenges faced by biotechnology and human resource development. Design/methodology/approach – The challenges faced by biotechnology are...

Purpose – The purpose of this paper is to describe how the term “corporate social responsibility” (CSR) is interpreted, introduced and applied in corporations from the point of view of the person in charge of this process, i.e. the translator. Design/methodology/approach – A case study...

Purpose – The purpose of this paper is to examine what counts as knowledge in the organization/management field. Design/methodology/approach – Conventional, legitimated knowledge is analyzed through research into representations of an influential management text. Management and management...