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benefits and led to Forte’s more detailed study of a large business hotel and evaluation of implementation.  …
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The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together with some...
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When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...
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Reviews six years experience with TQ in a large multinational manufacturing company. Commitment alone is not enough – ownership is vital. TQ is continuous but not constant, there will be periodic declines when a change of approach is indicated. On‐the‐job training in the application of TQ...
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Expands on previous reports by illustrating experiences of German health services organisations made in their assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring system. Refers to the experiences German health care...
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Raises the question why society relies on ranking and grading from the first day of school, through the educational system, into the working environment. Goes on to discuss the effects of extrinsic forces on intrinsic attributes and describes and assesses the concerns/views of theorists such as...
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the European (fourth framework)‐funded CONDOR project, explores the role of evaluation in a business process re …‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the … discusses the evaluation results of the implementation of a business process re‐engineering model in three case studies in order …
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