Showing 1 - 10 of 33
Persistent link: https://www.econbiz.de/10001236827
Persistent link: https://www.econbiz.de/10000930705
Persistent link: https://www.econbiz.de/10011759525
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10010264946
In this paper, we analyze the performance of call centers of financial serviceproviders with two levels of support and a time-dependent overflow mechanism.Waiting calls from the front-office queue flow over to the back office, if a waiting-timelimit is reached and at least one back-office agent...
Persistent link: https://www.econbiz.de/10005867420
Persistent link: https://www.econbiz.de/10003779059
Persistent link: https://www.econbiz.de/10003483418
Persistent link: https://www.econbiz.de/10008796699
Persistent link: https://www.econbiz.de/10003708983
In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...
Persistent link: https://www.econbiz.de/10003711677