Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate...

The Government of Pakistan, realizing the potential benefits of the IT for the development of the country, has embraced IT as a key to modernizing public organizations. Information Technology has been adopted with the aim of broad-based involvement of the key stakeholders in running the affairs...

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public...

Open Government – Grundlagen und Ursprünge eines offenen Regierungs- und Verwaltungshandelns auf nationaler und internationaler Ebene -- Transparenz 2.0 -- Offene Daten und offene Verwaltungsdaten – Öffnung von Datenbeständen -- Open Budget – Öffnung des Haushaltswesens --...