[Abstract]: Managing the business relationship between information technology (IT) and business professionals is critical to the success of an organisation. For the IT group to add value to the business, a healthy IT-business relationship is absolutely essential. Unfortunately though in many...

[Introduction]: Since the introduction of computers in the early 1960s, many organisations have reported a troubled relationship between business and information technology (IT) professionals. Some forty years on, and despite many attempts to resolve the troubled relationship, tensions still...

[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

Data quality is a critical issue during the implementation of an enterprise resource planning (ERP) system. Data quality problems can have a significant impact on an organisation’s information system. Therefore, it is essential to understand data quality issues to ensure success in...

This paper discusses the results of Australian case studies illustrating the key issues that need to be addressed for accounting information quality management. In previous studies from the existing literature, the factors that may impact on information quality have been summarized. In this...

Software technology designed to provide managers with the capability to access internal and external information that is relevant to decision making and other managerial responsibilities is referred to as executive support systems. Reports the findings of a study conducted among managers in...

A principal participant in developing computer‐based information systems is the systems analyst. A wide range of skills and knowledge requirements seems to be necessary to be a systems analyst. To date, few studies have attempted to identify the specific skills that analysts indicate are...