This study examines the public service delivery system in State Universities and Colleges (SUCs) within the Zamboanga Peninsula Region, Philippines. Focusing on frontline services, the study explores the controversies surrounding these institutions while identifying best practices to enhance...

How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive...

Purpose This study aims to assess the degree of satisfaction regarding service quality provided by the Transportation and Communications Division of the Regional Unit of Kavala, Greece. The main purpose of the study is accomplished through the development and the empirical testing of a...