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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
The ombudsman system of the German Banks Association will celebrate its tenth anniversary on the 1st of July 2002. This … anniversary offers a welcome opportunity for a critical review. Moreover, when the ombudsman system was introduced, hopes were … be answered as to whether or not the ombudsman system can basically be successful in doing so. …
Persistent link: https://www.econbiz.de/10010512691
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
Persistent link: https://www.econbiz.de/10001639838
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Das aktive Beschwerdemanagement einer Genossenschaftsbank
Porstmann, Janett - 2003
Persistent link: https://www.econbiz.de/10001774812
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Determinants of customer recovery in retail banking : lessons from a German banking case study
Hübner, Felix; Herberger, Tim; Charifzadeh, Michel - In: Journal of financial services marketing 29 (2024) 3, pp. 655-682
Persistent link: https://www.econbiz.de/10015061253
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Complaints mechanism : annual report ...
EIB Group - Luxembourg : European Investment Bank - 2018-
Persistent link: https://www.econbiz.de/10012033758
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How reputation regulates regulators : illustrations from the regulation of retail finance
Gilad, Sharon; Yogev, Tamar - In: The Oxford handbook of corporate reputation, (pp. 320-340). 2012
Persistent link: https://www.econbiz.de/10009573869
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How Reputation Regulates Regulators: Illustrations from the Regulation of Retail Finance
Gilad, Sharon; Yogev, Tamar - In: The Oxford handbook of corporate reputation. 2012
Persistent link: https://www.econbiz.de/10013476686
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Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy - In: Australasian marketing journal 22 (2014) 4, pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
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The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of financial services marketing : JFSM 15 (2010/11) 1, pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
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Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra - In: International journal of financial services management … 8 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011407241