Gooneratne, Tharusha N.; Hoque, Zahirul - In: Qualitative Research in Accounting & Management 18 (2021) 2, pp. 255-281
Purpose: This paper aims to report on an empirical investigation of the fate of the balanced scorecard (BSC) approach in an organization. Design/methodology/approach: Building on actor-network theory and using a qualitative case study approach, this study analyses how across time certain actors...