Overview of communications & change leadership model -- Vision: current state baseline assessment & strategy development -- Plan: developing stakeholder buy-in -- Engage & train end users -- Prepare for launch: technical and operational readiness -- Launch -- Life after go-live.

Until now, change leadership has lacked a theoretical basis for use by leaders as a starting point when implementing change processes. This tactical text addresses this. Think of the tightrope walker; they must constantly change the position of their arms and legs to remain 'stable' on the...