We study information transmission via polling. A policymaker polls constituents, who differ in their information and ideology, to determine policy. Full revelation is an equilibrium in a poll with a small sample, but not with a large one. In large polls, full information aggregation can arise in...

We use field and natural experiments in online auctions to study the revenue effect of varying the level and disclosure of shipping charges. Our main findings are (1) disclosure affects revenues-for low shipping charges, a seller is better off disclosing; and (2) increasing shipping charges...

To be successful, the voice of the customer needs to be matched to the voice of the process. SPC can be used to close that gap by defining the type of variation that causes the mis‐match.

Intro -- Contents -- I. Introduction -- II. Related Literature -- III. Model -- IV. Optimal Search and Hiring -- V. Performance Metrics -- VI. Policy Implications -- VII. Conclusions -- Appendix: Proofs of Lemmas, Propositions and Implications -- References.