Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be...

Technological changes are "the main engine of capitalism and evolution" (A. Toffler), "the fundamental driving force in transformation of an economy" (C. Freeman). The paper proposes a theoretical investigation of information and communication technologies evolution and their impact on the...

During the last few decades, India’s trade with the Latin American and Caribbean (LAC) countries has grown substantially, especially in the area of Information Technology (IT) services. The definition of IT services now includes a plethora of IT-enabled services (ITeS) directed to specific...