The ISO 9000 series of quality management systems standards is widely diffused, with over 560,000 sites certified in 152 countries (as of December 2003). Anecdotal evidence suggests that global supply chains contributed to this diffusion, in the following sense. Firms in Europe were the first to...

The relationship between a company’s influence and its social responsibilities is the subject of persistent controversy, manifested for example in the debate over the use of the concept of “sphere of influence” (SOI) to define the scope of a company’s social responsibility. Early drafts...

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Introduction -- Chapter 1: What Is ISO 9001? -- Why 9001? -- A Few Words about Certification Bodies -- Getting Going -- Chapter 2: Overview of Your Quality Management System -- The Quality Management Principles...