Daskin, Mark S. - 2010 - Online-Ausg.
Intro -- Service Science -- CONTENTS -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- 1 WHY STUDY SERVICES? -- 1.1 What Are Services? -- 1.2 Services as a Percent of the Economy -- 1.3 Public versus Private Service Delivery -- 1.4 Why Model Services? -- 1.5 Key Service...