Daugherty, Patricia J.; Ellinger, Alexander E.; Rogers, … - In: International Journal of Physical Distribution & … 25 (1995) 1, pp. 4-17
Information is generally believed to be a key component in creating corporate responsiveness, i.e. being able to … hypothesized relationship between information and responsiveness. Firms that formally collect customer‐related information and … internal service/quality information were found to be more responsive as evidenced by enhanced ability to accommodate selected …