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Dienstleistung
7
Marketing
7
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4
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4
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2
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2
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conjoint analysis
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Bateson, John E. G.
19
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5
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4
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3
Hoffman, K. Douglas
3
Burke, Eugene
2
Reibstein, David
2
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2
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Marketing Science
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Fundamentals of marketing research ; Vol. 6
1
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1
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1
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1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
9
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7
RePEc
3
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1
Conjoint analysis reliability : empirical findings
Reibstein, David
;
Bateson, John E. G.
;
Boulding, William
-
2007
Persistent link: https://www.econbiz.de/10003541600
Saved in:
2
When hiring, first test, and then interview
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Harvard business review : HBR
91
(
2013
)
11
,
pp. 34
Persistent link: https://www.econbiz.de/10010196177
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3
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
4
Sifting to efficiently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene F.
; …
- In:
Organizational dynamics : a quarterly review of …
43
(
2014
)
4
,
pp. 312-320
Persistent link: https://www.econbiz.de/10010465725
Saved in:
5
Services marketing : concepts, strategies & cases
Hoffman, K. Douglas
;
Bateson, John E. G.
-
2006
-
3. ed., international student ed.
Persistent link: https://www.econbiz.de/10003390097
Saved in:
6
Managing services marketing : text and readings
Bateson, John E. G.
;
Hoffman, K. Douglas
-
1999
-
4. ed.
Persistent link: https://www.econbiz.de/10001354939
Saved in:
7
Services marketing : concepts, strategies and cases
Hoffman, Kenneth Douglas
;
Bateson, John E. G.
;
Wood, Emma H.
-
2009
Persistent link: https://www.econbiz.de/10009012568
Saved in:
8
Services marketing : concepts, strategies & cases
Hoffman, K. Douglas
;
Bateson, John E. G.
-
2017
-
Fifth edition
Persistent link: https://www.econbiz.de/10011861854
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Managing services marketing : text and readings
Bateson, John E. G.
(
contributor
)
-
1992
-
2. ed.
Persistent link: https://www.econbiz.de/10004138658
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