Purpose – The purpose of this paper is to provide the author's insights about five papers written in this volume about his published work on the balanced scorecard (BSC). Design/methodology/approach – The author's comments are based on his personal writing, teaching, speaking about, and...

Why do companies need a new scorecard to measure performance? Why aren't time‐honored financial measures sufficient? The answer is that in today's ultra‐competitive fast‐changing business environment, managers need a scorecard that provides a measures of how well they are creating future...

Cover -- Title Page -- Copyright -- Contents -- Foreword -- Acknowledgments -- About the Author -- Introduction -- Chapter 1 Problems with Traditional Management -- Introduction -- Which Way in a New Business Environment? -- The Trust and Transparency Problem -- The Cost Management Problem --...

Purpose – This article shows how the McKinsey 7‐S model and the balanced scorecard (BSC) model complement each other. Design/methodology/approach – The developer of the widely used BSC model analyzes and compares the features and functions of the two models. Findings – One can view the...