Purpose – This paper aims to report the results of a study into visitor evaluations of interactions with hotel employees in Mauritius. Given that the island's core tourism product is based on luxury resorts, tourist‐hotel employee interactions possess a potential for determining satisfactory...

Purpose – The purpose of this paper is to examine determinants of an intention to quit a job held by non‐managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups. Design/methodology/approach – A quantitative analysis of 806 respondents...

Purpose – The purpose of this study is to assess the evolution of restaurant locations in the city of Hamilton over a 12‐year period (1996 to 2008) using GIS techniques. Retail theories such as central place, spatial interaction and principle of minimum differentiation are applied to the...

Purpose – This research aims to explore how outsider entrepreneurs maintain harmonious guanxi with stakeholders (especially the government) in an ethnic minority area of less-developed western China. Design/methodology/approach – This paper is derived from an ethnographic study undertaken by...