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IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen - In: International journal of information systems in the … 1 (2009) 2, pp. 69-77
Persistent link: https://www.econbiz.de/10003864333
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Implementation of WEB resource service to product design
Dong, Baoli; Lu, Sumei - In: Knowledge enterprise: intelligent strategies in product …, (pp. 972-977). 2006
Persistent link: https://www.econbiz.de/10003408517
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The framework of web-based voice of the customerts management for business process management in service industry
Pyon, Chong Un (contributor) - In: E-commerce and web technologies : 6th international …, (pp. 168-177). 2005
Persistent link: https://www.econbiz.de/10003204035
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Technology-derived services : conception, acceptance, and business impact
Hauner, Christian - 2015
Die vorliegende Arbeit befasst sich mit einer neuen Art von Services, den Technology-Derived Services (TDS). TDS basieren auf Produkten, die aufgrund von IT-basierten Funktionalitäten in der Lage sind, autonom zu operieren und somit dem Kunden direkten Nutzen stiften. Dabei ist während der...
Persistent link: https://www.econbiz.de/10011449417
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Selected dimensions of service gender : a study of perceptions of Generation Y
Melancon, Joanna Phillips; Forbes, Lukas P.; Fugate, Douglas - In: The journal of services marketing 29 (2015) 4, pp. 293-301
Persistent link: https://www.econbiz.de/10011406404
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Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg; Matt, Christian - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
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The OECD Digital Services Trade Restrictiveness Index
Ferencz, Janos - 2019
The rapid acceleration of digital transformation has had profound implications for services trade but the benefits of digitalisation risk being derailed by existing and emerging trade barriers. The OECD Digital Services Trade Restrictiveness Index (Digital STRI) is a new tool that identifies,...
Persistent link: https://www.econbiz.de/10011998956
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Conceptualizing smart service systems
Beverungen, Daniel; Müller, Oliver; Matzner, Martin; … - In: Electronic markets : the international journal on … 29 (2019) 1, pp. 7-18
Persistent link: https://www.econbiz.de/10012004918
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The value creation logic and the internationalisation of internet firms
Hazarbassanova, Denitsa Blagoeva - In: Review of international business and strategy 26 (2016) 3, pp. 349-370
Persistent link: https://www.econbiz.de/10011621643
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Service provider's experiences of service separation : the case of telehealth
Green, Teegan; Hartley, Nicole; Gillespie, Nicole - In: Journal of service research : JSR 19 (2016) 4, pp. 477-494
Persistent link: https://www.econbiz.de/10011606999