Earlier this year Dr Barrie Dale led a quality fact‐finding mission to Japan. Eighteen European managers had a unique opportunity of seeing first‐hand the Japanese approach to Total Quality. This review provides insights into their quality practices and identifies the key elements common to...

Most organisations experience difficulties when implementing and developing SPC. The mistakes can be avoided. This paper provides the framework for the successful introduction of Statistical Process Control.

Starting the journey towards Total Quality Management can be very complex. The author has surveyed delegates to TQM conferences to see how far down the road their companies are progressing.

Reports a survey which was carried out in 1990 to ascertain the level of training and research needs in the European business community. The results show that, although TQM initiatives are under way in many organizations, more collaborative research and development into TQM need to be undertaken.

A summary, in bullet‐point format, of the main issues and queries that need to be addressed in the development of quality costing, based on research work carried out at the University of Manchester Institute of Science & Technology over the previous nine years. Examines the role of quality...