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A transparent role of information systems within business proccesses : a case study
Verboom, Menno (contributor); Iwaarden, Jos van (contributor) - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
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Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359794
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Quality dimensions of web sites'
Iwaarden, Jos van; Wiele, Ton van der - In: Current issues in E-business research, (pp. 71-88). 2005
Persistent link: https://www.econbiz.de/10003110600
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Emerging themes in E-business research
Wiele, Ton van der (contributor) - 2003
Persistent link: https://www.econbiz.de/10003066929
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The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn (contributor);  … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
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A study on the applicability of SERQUAL dimensions for web sites
Iwaarden, Jos van (contributor);  … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694432
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
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Managing conflicting fads : the relation between downsizing and quality management
Wiele, Ton van der; Brown, Alan - 1998
Persistent link: https://www.econbiz.de/10000995353
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How to use ISO 9000 as a tool for organisational change?
Wiele, Ton van der; Brown, Alan - 1998
Persistent link: https://www.econbiz.de/10000995356
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Self-assessment against an excellence model in SMEs
Sturkenboom, Jorn; Wiele, Ton van der; Brown, Alan - 1999
Persistent link: https://www.econbiz.de/10001422138