Purpose The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars. Design/methodology/approach This study searched five databases for relevant literature...

The present work introduces Stochastic Multicriteria Acceptability Analysis - Matching (SMAA-M), a MCDM technique which, just as former SMAA versions, has been designed for public decision environments. SMMA-M is specifically intended to support the choice for one or more alternatives among a...