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1
Data-driven cooking planning system for improving customer time satisfaction
Sawa, Shuya
;
Matsuno, Kotomichi
;
Ohno, Takahiro
; …
- In:
Asian Journal of Management Science and Applications
7
(
2022
)
2
,
pp. 123-146
Persistent link: https://www.econbiz.de/10014306265
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2
Pooling agents for customer-intensive services
Wang, Zhongbin
;
Yang, Luyi
;
Cui, Shiliang
;
Ülkü, Sezer
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
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3
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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4
Measuring open source software success
Lee, Sang-Yong Tom
;
Kim, Hee-woong
;
Gupta, Sumeet
- In:
Omega : the international journal of management science
37
(
2009
)
2
,
pp. 426-438
Persistent link: https://www.econbiz.de/10003794272
Saved in:
5
Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa
;
Markley, Melissa
;
Davis, Lenita
- In:
Journal of business research : JBR
62
(
2009
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
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6
Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von
;
Evanschitzky, Heiner
; …
- In:
Journal of business research : JBR
60
(
2007
)
7
,
pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
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7
Asymmetric consumer learning and inventory competition
Gaur, Vishal
;
Park, Young-Hoon
- In:
Management science : journal of the Institute for …
53
(
2007
)
2
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pp. 227-240
Persistent link: https://www.econbiz.de/10003435715
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8
The movie experience: a revised approach to determinants of satisfaction
Ladhari, Riadh
- In:
Journal of business research : JBR
60
(
2007
)
5
,
pp. 454-462
Persistent link: https://www.econbiz.de/10003451473
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9
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
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10
Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Yong-ki
;
Lee, Choong-Ki
;
Lee, Seung-kon
;
Babin, …
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
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