Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A methodology for the design o...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Operations Research
7,006
Service quality
6,443
Dienstleistungsqualität
6,262
Operations research
5,761
Consumer behaviour
5,730
Konsumentenverhalten
5,574
Relationship marketing
5,567
Beziehungsmarketing
5,530
Theorie
2,213
Theory
2,200
customer satisfaction
1,295
Satisfaction
1,103
Customer service
1,059
Online-Handel
1,032
Online retailing
1,029
Job satisfaction
1,025
Arbeitszufriedenheit
1,024
Kundenservice
1,002
Qualitätsmanagement
979
Quality management
953
USA
951
United States
919
Mathematische Optimierung
901
Mathematical programming
894
Urlaubsverhalten
879
Holiday behaviour
878
Electronic Commerce
849
E-commerce
830
Emotion
803
Beschwerdemanagement
782
Complaint management
780
Deutschland
765
Scheduling-Verfahren
754
Scheduling problem
751
Vertrauen
724
Confidence
723
Germany
722
Einzelhandel
713
more ...
less ...
Online availability
All
Undetermined
9,112
Free
3,590
Type of publication
All
Article
17,371
Book / Working Paper
6,512
Journal
317
Other
74
Type of publication (narrower categories)
All
Article in journal
14,020
Aufsatz in Zeitschrift
14,020
Aufsatz im Buch
1,314
Book section
1,314
research-article
1,154
Graue Literatur
785
Non-commercial literature
785
Hochschulschrift
748
Thesis
574
Collection of articles of several authors
570
Sammelwerk
570
Working Paper
537
Arbeitspapier
502
Konferenzschrift
365
Aufsatzsammlung
308
Lehrbuch
234
Textbook
192
Case study
168
Fallstudie
168
Bibliografie enthalten
161
Bibliography included
161
Conference proceedings
133
Article
130
Conference paper
125
Konferenzbeitrag
125
Dissertation u.a. Prüfungsschriften
109
case-report
75
conceptual-paper
75
Festschrift
56
review-article
56
review
43
Ratgeber
35
viewpoint
33
Collection of articles written by one author
32
Sammlung
32
Guidebook
30
Reprint
30
Handbook
28
Handbuch
28
Bibliografie
24
more ...
less ...
Language
All
English
20,844
German
2,410
Undetermined
986
French
22
Russian
22
Polish
16
Spanish
14
Italian
10
Romanian
9
Hungarian
6
Czech
5
Lithuanian
4
Dutch
4
Bulgarian
3
Afrikaans
2
Danish
2
Indonesian
2
Slovak
2
Albanian
2
Finnish
1
Japanese
1
Portuguese
1
Serbian
1
Swedish
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
70
Homburg, Christian
61
Mattila, Anna S.
41
Domschke, Wolfgang
40
Svensson, Göran
37
Aksoy, Lerzan
35
Mittal, Vikas
34
Drexl, Andreas
31
Gustafsson, Anders
30
Söderlund, Magnus
29
Wong, IpKin Anthony
29
Ringle, Christian M.
28
Usman, Osly
28
Huber, Frank
27
Bruhn, Manfred
26
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Gass, Saul I.
25
Prayag, Girish
25
Prentice, Catherine
25
Evanschitzky, Heiner
24
Matzler, Kurt
24
Hyun, Sunghyup Sean
23
Scholl, Armin
23
Keiningham, Timothy
22
Spiller, Achim
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Töpfer, Armin
20
Lee, Choong-Ki
19
Roschk, Holger
19
Stauss, Bernd
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Nickel, Stefan
18
Sirgy, M. Joseph
18
more ...
less ...
Institution
All
Tilburg University, School of Economics and Management
38
Springer Fachmedien Wiesbaden
32
Gesellschaft für Operations-Research
26
Operations Research Society of America
26
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
26
Institute for Operations Research and the Management Sciences
25
Institute of Management Sciences
20
Deutsche Gesellschaft für Operations-Research
19
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
14
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
14
IGI Global
12
National Bureau of Economic Research
11
Verlag Dr. Kovač
11
Gesellschaft für Mathematik, Ökonomie und Operations-Research
10
Operational Research Society
10
Springer International Publishing
9
Universität <Magdeburg> / Fakultät für Wirtschaftswissenschaft
9
Books on Demand GmbH <Norderstedt>
8
International Federation of Operational Research Societies
8
Erasmus Research Institute of Management
7
Institut für Betriebswirtschaftslehre <Darmstadt> / Fachgebiet Operations-Research
7
International Monetary Fund (IMF)
7
Shaker Verlag
7
Springer-Verlag GmbH
6
Advanced Institute of Management Research <London>
5
Institut für Angewandte Mathematik und Mechanik <Berlin, Ost>
5
Nomos Verlagsgesellschaft
5
Tilburg University, Center for Economic Research
5
De Gruyter Oldenbourg
4
Department of Management Science, Management School
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam
4
HAL
4
International Telecommunications Society (ITS)
4
Springer Malaysia Representative Office
4
Technische Universität Dresden
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Vereniging voor Statistiek en Operationele Research
4
Association of European Operational Research Societies / Working Group on Financial Modelling
3
Center for Economic Research <Tilburg>
3
more ...
less ...
Published in...
All
Journal of business research : JBR
424
Journal of retailing and consumer services
422
International journal of hospitality management
361
European journal of operational research : EJOR
360
Annals of operations research
348
Management science : journal of the Institute for Operations Research and the Management Sciences
321
Omega : the international journal of management science
305
SpringerLink / Bücher
217
Computers & operations research : and their applications to problems of world concern ; an international journal
191
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
174
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
International journal of production research
119
Operations research letters
116
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
104
Services marketing quarterly
101
Journal of air transport management
95
OR spectrum : quantitative approaches in management
91
Service business
89
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
International journal of production economics
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
79
Psychology & marketing
79
Interfaces : the INFORMS journal on the practice of operations research
75
Springer eBook Collection
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of the Academy of Marketing Science
72
more ...
less ...
Source
All
ECONIS (ZBW)
20,579
Other ZBW resources
1,497
USB Cologne (EcoSocSci)
1,126
RePEc
607
EconStor
184
BASE
175
USB Cologne (business full texts)
61
OLC EcoSci
45
more ...
less ...
Showing
31
-
40
of
24,274
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Personale Anpassung bei technischen und organisatorischen Neuerungen in Arbeitsorganisationen : e. theoret. Analyse mit e. empir. Unters. zur Problematik d. Bildschirmeinsatzes in...
Gresch, Hans U.
-
1986
Persistent link: https://www.econbiz.de/10000722304
Saved in:
32
Produktinnovationen bei komplexer Technologie : organisationstheoret. Analyse d. Bedingungen u. Prozesse von Produktinnovationen auf d. Grundlage e. empir. Unters. d. Branche "Büro...
Jacobs, Friedhelm T.
-
1988
Persistent link: https://www.econbiz.de/10000731144
Saved in:
33
Visual display units: job content and stress in office work : new technologies and the improvement of data-entry work
Dy, Fe J.
-
1985
-
1. publ
Persistent link: https://www.econbiz.de/10000733685
Saved in:
34
Optimale Wirtschaftlichkeit und Durchlaufzeit im Büro : ein Verfahren zur integrierten Optimierung der Büroinformations- und -kommunikationstechnik
Götzer, Klaus
-
1990
Persistent link: https://www.econbiz.de/10000807829
Saved in:
35
Computergestütztes Gremienmanagement : (Beispiel Universität)
Schmidt, Werner
;
Koch, Heidi
-
1989
-
2. Aufl
Persistent link: https://www.econbiz.de/10000807924
Saved in:
36
Bürokommunikation und Benutzerbeteiligung : eine Analyse der Beteiligung der Benutzer am Einführungsprozeß von Bürokommunikationssystemen und Ergebnisse einer empirischen Untersuch...
Hoffmann, Michael
;
Weck, Reinhard
-
1989
Persistent link: https://www.econbiz.de/10000775826
Saved in:
37
Technikfolgenbewertung computergestützter Informations- und Kommunikationstechnologien im Personalbereich
Schaifers, Max
-
1989
Persistent link: https://www.econbiz.de/10000813899
Saved in:
38
Administrative job under ændring : ny teknologi hos kommunalt ansatte
Flohr Nielsen, Jørn
-
1991
Persistent link: https://www.econbiz.de/10000820920
Saved in:
39
Menschengerechte Arbeitsplätze sind wirtschaftlich! : Vier-Ebenen-Modell der Wirtschaftlichkeitsbeurteilung
Picot, Arnold
;
Reichwald, Ralf
;
Behrbohm, Peter
-
1985
Persistent link: https://www.econbiz.de/10000765154
Saved in:
40
Effekte der Büroautomatisierung in Japan
Wersig, Gernot
;
Hennings, Ralf-Dirk
;
Ko, Young-man
-
1992
Persistent link: https://www.econbiz.de/10000874017
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
