Karthiyayini, Nagarajan; Rajendran, C.; Kumaravel, Munusamy - In: Benchmarking: An International Journal 25 (2018) 4, pp. 1232-1244
Purpose: The purpose of this paper is to formulate the strategy for improving the laboratory practices to enhance customer satisfaction by analyzing the performance of critical factors of IS/ISO/IEC 17025 (2005) laboratory accreditation and the importance attached by the quality/technical...