Purpose: This study aims at identifying critical success factors of a sustainable mobile banking application using text mining approach. Design/methodology/approach: A total of 6,073 consumer reviews relating to a mobile banking application were collected and analyzed to meet the study...

Purpose: Gamification, the use of game elements and techniques in the non-game contexts, is gaining popularity among human resources (HR) in an online mode. This paper intertwines the flow and engagement theories to know the challenges faced by companies in India in implementing gamification in...

Purpose: The article analyses the current readiness of India to transform its supply chain ecosystem to smarter systems with Fourth Industrial Revolution. Design/methodology/approach: The analysis is carried out in two stages....