Chu, Zhaofang; Wang, Qiang; Lado, Augustine A. - In: The International Journal of Logistics Management 27 (2016) 3, pp. 738-754
Purpose Drawing on the customer value-based theory and the resource dependency theory, the purpose of this paper is to investigate how Chinese third-party logistics (3PL) providers leverage their customer orientation to improve operational performance directly in a stable environment or through...