such as protest (negative word‐of‐mouth). On the internet customers can express their emotions verbally and non‐verbally in …) referred to as the critical internet feedback technique (CIFT). Qualitative data of customer reviews of 13 different frequent …‐flier programs posted on the internet were collected and analyzed with regard to frustration incidents, verbal and non …

individuals using the internet, in inflicting economic harm on the targeted firms. Design/methodology/approach – The paper uses … the event study technique to analyze the market's response to consumer boycotts launched by individuals using the internet …. Findings – The results show that consumer boycotts launched by individuals on the internet are ineffective in inflicting …

The stock price reactions to announcements of advertising services and providing services on the Internet are examined … in this paper. The overall results suggest that Internet‐related activities are generally desirable. However, the results … suggest that announcements of services advertising on the Internet are not perceived as an important component of a service …

The emergence of the Internet and its communication capabilities has given rise to a number of complaint sites that … other attempts were made to resolve the problem, whether the Internet consumer complaint forum was the initial method used … for complaining, the responsiveness of the company to non‐Internet complaints as well as Internet complaints, and the …

Purpose – The purpose of this study is to identify key motivations for adolescents using and shopping on the internet … developed and is used to identify segments of adolescent internet users and shoppers, which are subsequently described. Research … generalizing to adolescents outside this region. Practical implications – This research identifies for internet marketers the …