Schuster, Lisa; Drennan, Judy; N. Lings, Ian - In: European Journal of Marketing 47 (2013) 9, pp. 1439-1457
Purpose – This study aims to employ the Model of Goal-Directed Behaviour (MGB) to examine the consumer acceptance of technology-based self-service (TBSS) for a credence service instrumental to a social goal. Credence services are increasingly delivered via self-service technology and in social...