Purpose - Whilst e-procurement has significant potential to reduce the purchasing costs of an organisation, the realisation of these savings requires user compliance. The purpose of this paper is to examine the extent to which user-perceived e-procurement quality (EPQ) (operationalised through...

Purpose - This paper aims to build upon the debate in the service quality literature regarding both the theoretical and practical effectiveness of expectations data in the measurement of internal service quality (ISQ). Gap-based and perceptions-only approaches to measuring ISQ are tested and...

Purpose - The purpose of this paper is to explore the nature of buyers' attitudes towards the partial consensus surrounding the benefits of buyer-supplier cooperation - the relational exchange perspective. Design/methodology/approach - The extent to which buyers display an awareness of, and...

Purpose - The paper seeks to analyze the evolution of competitive advantage using both "classic" and "extended' resource based theory (RBT) The aim is to examine the different ways in which classic" and extended resource based advantage develops and how they might combine to create long term...