Narrow search
Showing 1 - 10 of 22,761
Cover Image
Zwischen Kundenorientierung und organisatorischer Effizienz : Callcenter als Grenzstellen
Holtgrewe, Ursula; Kerst, Christian - In: Soziale Welt : SozW ; Zeitschrift für … 53 (2002) 2, pp. 141-159
Persistent link: https://www.econbiz.de/10001697944
Cover Image
Call centre work : Taylorism with a facelift
Sinha, Shuchi; Gabriel, Yiannis - In: Re-tayloring management : scientific management a century on, (pp. 87-103). 2013
Persistent link: https://www.econbiz.de/10009743533
Cover Image
Subjektivierte Taylorisierung : Organisation und Praxis medienvermittelter Dienstleistungsarbeit
Matuschek, Ingo; Arnold, Katrin; Voß, Gerd Günter - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004876381
Cover Image
Subjektivierte Taylorisierung : Organisation und Praxis medienvermittelter Dienstleistungsarbeit
Matuschek, Ingo; Arnold, Katrin; Voß, Gerd Günter - 2007
Persistent link: https://www.econbiz.de/10004943441
Cover Image
Managerismus : Unternehmensführung in Not
Hoefle, Manfred; Hoefle, Manfred J. - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008669681
Cover Image
Evolution of management thought : critical perspectives on business and management
Bedeian, Arthur G. (contributor) - 2012
Persistent link: https://www.econbiz.de/10009315451
Cover Image
Managing identity and resistance : making critical sense of call centre management
Carroll, Wendy R.; Mills, Jean Helms; Mills, Albert J. - In: Revue Gestion 2000 : management & prospective 25 (2008) 6, pp. 57-81
Persistent link: https://www.econbiz.de/10003792573
Cover Image
Love will tear us apart : transformational leadership and love in a call centre
Bramming, Pia; Johnsen, Rasmus - In: European journal of international management : EJIM 5 (2011) 1, pp. 80-95
Persistent link: https://www.econbiz.de/10008825729
Cover Image
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Cover Image
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562