We describe the new dialogic organization development (OD) fleshed out by Bushe & Marshak (2009) . In comparing this approach with the old diagnostic OD, we explore the limitations of Lewin’s (1947) unfreeze-change-freeze model for depicting organizational change over time. We develop an...

Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed 'behind the scenes' in such forms as avoidance, toleration, gossip, and vengence. This book takes examples from a number of organizational settings and makes the case that...