Shift and days-off scheduling problems have received much attention in the literature of integer programming approaches to workforce scheduling. A typical managerial use would be to schedule full-time employees to minimize the number of labor hours while satisfying variable workforce...

Services and products possess various attributes, some being more important than others. Importance-Performance Analysis (IPA) is a technique for prioritising attributes based on measurements of performance and importance. A weakness of IPA is that it conceptualises attribute importance as a...

Aggregate manpower plans can be made operational only if they are translatable into shorter range assignments of personnel to specific work groups, operations, and products or services. This paper describes a combined heuristic programming and simulation algorithm amenable to this process of...