Purpose – The purpose of this paper is to focus on studying the impact of collaborative technologies on firm performance. The methodology used analyzes the influence of collaborative technologies not only directly but through an intermediary variable. This variable represents different...

Purpose – The purpose of this paper is to show how intelligence techniques have been used in information management systems. Design/methodology/approach – The results of a literature review on intelligence decision systems used in enterprise information management are analyzed. The...

Purpose – The aim is to determine, in a business context, if tagging is a more effective method of discovering relevant information when compared to traditional hierarchical filing systems. Design/methodology/approach – A five‐step interpretive hybrid approach of using both a focus group,...

Purpose – The purpose of this paper is to discuss the changing role of the Chief Information Officer (CIO) and illustrate how it now resonates with the Chief Executive Officer (CEO) role, especially in the public sector. Design/methodology/approach – This paper identifies where and how this...

Purpose – The purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework....

Purpose – Supply chain visibility (SCV) is vital where supply chain (SC) partners must have access to information regarding materials within the SC. This is particularly important in regulated industries where government or industry regulators require additional SC‐related information. An...

Purpose – The purpose of this paper is to consolidate the critical success factors (CSFs) as published in enterprise resource planning (ERP) implementation case studies. The authors perform the analysis and propose the final CSFs based on the reported ERP implementation process stages....

Purpose – Information sharing enhances the supply chain profitability significantly, but it may result in adverse impacts also (e.g. leakages of secret information to competitors, sharing of wrong information that result into losses). So, it is important to understand the various risk factors...

Purpose A three-year study of information technology and information systems management in South Africa has delivered (amongst other things) a bibliography and a new reference model. The paper aims to discuss this issue. Design/methodology/approach The new reference model indicates the key...

Purpose The purpose of this paper is to understand how higher education institutions (HEIs) in developing countries can migrate their physical administrative work environment to a virtual platform to improve information management. Design/methodology/approach The paper employs an interpretive...