Kim, Tae-Yeol; Gilbreath, Brad; David, Emily M.; Kim, … - In: International Journal of Contemporary Hospitality Management 31 (2019) 7, pp. 2845-2861
Purpose: The purpose of this paper is to test whether self-verification striving serves as an individual difference antecedent of emotional labor and explore whether various emotional labor tactics acted as mediating mechanisms through which self-verification striving relates to employee...